Refund policy

Return and exchange policies in the Philippines are part of the Republic Act No. 7394 or the Consumer Act of the Philippines. Simply put, the law states that consumers have the right to be compensated for receiving products that are either defective or not as advertised. They may either return the item, request a replacement, or ask for a refund or repair.

 

A return and exchange policy is required by law. But more than that, a study found that a lenient return policy may boost sales more than increase the number of returns. It concludes that consumers may feel more comfortable buying a product they can return than one they never can.